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Missing , Overage , Under , Wrong , Damage

  1. Prevention:
    -Daily inventory check on all items with activities on the same day.

  2. MOUWD handling SOP:
    - Immediately Investigate
    - Immediately contact receiver for remedy
    - Immediately notify customer for solution

  3. Statistic of performance
    - Error & Omission occurrence in 2009: 7 out of 12,000 orders
    - All error & omission have been resolved with no damage